Google
Four-building site
“We brought them in to manage a complex, four-building site, and the transition has been flawless… What really stands out is their rock-solid knowledge of the newer BS 5839-1:2025 regulations.”Mike “Fozzy” Foster
Why choose SAFE · Halesowen · West Midlands
Why businesses switch to SAFE for fire, security and electrical
Our own engineers, one point of contact and a reply within one working day. We’ll take over your system, whoever fitted it, and look after it properly.
- Our own engineers
- One point of contact
- We take over any system
- Reply within one working day
Sound familiar?
Fed up with your current provider?
If any of these ring a bell, you’re not alone, and you don’t have to put up with it.
- Engineers you’ve never met, different every visit
- One firm for the fire alarm, another for CCTV, another for the electrics
- Chasing for certificates and reports
- Being told your whole system has to be ripped out
- Waiting days for anyone to get back to you
- Paying for visits that feel rushed
There’s a better way to look after your building.
Why SAFE
Nine reasons customers choose us
Simple things, done properly, every time.
1
Our own engineers
The people who turn up are our own experienced engineers and apprentices, trained by us.
2
One point of contact
Fire, security and electrical from one team. One number to call and one set of records.
3
Quality before profit
We’ve built in checks and processes that add time to our jobs, so the job is done properly. We won’t cut corners to save a visit.
4
We take over any system
Whoever fitted it, we’ll look through its service history with you and look after it from there.
5
A reply within one working day
Ask us a question or book a survey and you’ll hear back within one working day.
6
Breakdown cover on maintenance contracts
For contract customers: report a fault any time, day or night, and we aim to have an engineer with you within 4 hours.
7
Your records online
Every maintenance customer gets portal access: reports, certificates, defects and service history for all your sites.
About the customer portal →8
Award-winning monitoring
Monitored systems are watched by EMCS, an award-winning, accredited alarm receiving centre.
9
See it before you choose
Visit our demo room and training suite in Halesowen and see a system working before you decide.
Compare
Questions worth asking any provider
Whether you use a national firm or a local one, ask them these. Here are our answers.
| Ask your provider | SAFE’s answer |
|---|---|
| Who turns up on site? | Our own engineers, trained in our own training suite. |
| Who do I call for fire, security and electrical? | One team, one number: 0333 224 0247. |
| Will you look after a system someone else fitted? | Yes. We take over any system, whoever installed it. |
| How fast will I hear back? | Within one working day. |
| What if something fails out of hours? | We offer breakdown cover on maintenance contracts, and we aim to have an engineer with you within 4 hours. |
| Where are my certificates and reports? | In the customer portal, for every maintenance customer. |
| Is the work independently checked? | Yes: BAFE, NSI approved, NICEIC Approved Contractor, SafeContractor and Constructionline Gold. |
| Can I see a system before I choose? | Yes. Visit our demo room in Halesowen. |
We don’t name other companies. Ask your current provider and compare the answers for yourself.
Independently checked
Approved by the bodies insurers and buyers look for
We’re audited by independent bodies, so you don’t have to take our word for it.
Want to know who we are?
Our story, the team, what each accreditation means for you, and the places we’ve worked.
See it first
Visit our demo room before you decide
Not sure which system is right for you? Come to our demo room and training suite in Halesowen. You can see working fire and security systems, ask questions and decide with confidence.
- See it working, not just in a brochure.
- Meet the people who’ll look after your building.
- No pressure. Plain answers to your questions.
Customer stories
Hear it from our customers
Two local businesses, in their own words.
“Give them a call, get them to your site, do the site survey. As soon as I met you and your team, I was sold.”Building Manager, Assay Studios, Jewellery QuarterAssay Studios case study →
“It's all about making someone's life easy… and that's what you guys did from start to finish.”Ash, Ashley Would & Partners, HalesowenAshley Would & Partners case study →
Google reviews
Rated 5.0 from 46 Google reviews
Google
Large commercial unit
“They done our full fire alarm system at our large commercial unit, from start to finish everything was perfect, the communication, the times on site and they were always conscious about affecting our work.”Scott Moore
Google
Church, maintenance contract
“Martin came out to look at our fire alarm system and managed to get it working when no one else could. He then proposed a phased upgrade for us which we are implementing.”Terry Law
Switching FAQs
Thinking of switching?
How do I switch to SAFE?
Book a free site survey. We look through your current system's service history and processes, and explain how the handover would work. There’s no obligation.
Can you take over a system another company fitted?
Yes. We take over any system, whoever installed it. We’ll start by looking through its service history with you.
Will I have to replace my system?
Not necessarily. If your system can be kept and maintained, we’ll tell you. If parts need upgrading, we’ll explain why and what your options are.
I’m still in a contract with my current provider. Can I talk to you?
Of course. Check your notice period, and we can do your free site survey in the meantime so you're ready before you decide.
Do you offer breakdown cover?
Yes, we offer breakdown cover on maintenance contracts, and we aim to have an engineer with you within 4 hours.
Can I see a system working before I choose?
Yes. Our demo room and training suite in Halesowen has working systems on the wall. Ask us and we’ll arrange a visit.
Ready for a provider who looks after you properly?
Book a free site survey. We’ll reply within one working day and arrange a visit that suits you.
enquiries@safefireandsecurity.co.ukCovering Birmingham, the Black Country, Worcestershire, Warwickshire, Staffordshire and Shropshire, from our base in Halesowen.
See our latest work
Follow SAFE for recent jobs, team news and fire safety tips.